Monday, June 4, 2007

Absolutely Abbie

I went to my post office box to pick up my mail the other day and pulled out the mass of paperwork there always is. As I flicked through I noticed some bills, some money coming in, some correspondence - all pretty normal, except for one package. It was from the post office / newsagency (where we do all our book mailouts from). I thought it was my bill for the month – despite the fact that it was kind of a weird shape.

When I got home inside that envelope there wasn’t a bill – there was a small pack of quotation cards with a note saying “thought you might appreciate these – regards Abbie”.

Abbie works at my newsagency and saw these and thought I’d like them – she was absolutely right. This was a really simple gesture, but something that put a huge smile on my face that day and reinforced my decision to continue using this particular post office and newsagency’s services.

It’s a perfect example that customer service can be as simple as a small, thoughtful gift like this, but still be long lasting and have a huge impact.

Thank you Abbie – I look forward to doing more business with you soon!

By Kirsty Dunphey with No comments


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