Some people don’t get it… like the café I sat in for around 40 minutes when 4 of the 6 total customers asked for gluten free options and were told by the owner of the business that the café only had one. Listening to their customers – they didn’t get it.
Some people get it big time… like the Atrium café, also here in Launceston who when they discovered they’d taken a little longer than their usual standard time to deliver a coffee to my friend and I the other day brought out two complimentary little tasty treats. When I questioned whether they were gluten free (my friend has an intolerance) we were presented with a further treat – at no cost – that was gluten free. Turning a problem into an opportunity – they get it.
Do you get it?
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