Monday, January 11, 2010

Delegate Good Times, C’mon!

This weekend we gave two rectangle pieces of material to my mother in law and asked her to sew them together into a table cover for us. Moments later with a whirl on her sewing machine she handed them back to us, sewed end to end into a really long rectangle, when what we actually wanted was them sewn side to side into a square.

It reminded me of one of the most important lessons in any workplace – communication is key. With a few more words, or a simple demonstration we could have more than adequately shown what we wanted, but we were rushed, and on the phone and didn’t take the time (miniscule as it was).

I’ve seen this time and time again in so many workplaces. Staff are thrown in over their heads and not adequately communicated with and it leaves managers or business owners spouting words like “If you want something done well…” and “Nobody listens to me!”

What can you be taking more time to explain today? So what if it takes you twice as long to explain it if you never need to explain it again and can delegate that task with confidence thereafter?

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By Kirsty Dunphey with No comments


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