I’m confused

Why do Australia Post sell Christmas card stamps in packs of ten with only five “card only” stickers?

Why do hotels have signs up next to the scales saying “don’t weigh your luggage here” instead of just getting a set of scales to weigh luggage.

Why does every shop near a local Laundromat have a sign up saying something to the effect of “we’ve all gotten together and you can’t get change for the Laundromat at our shops”? Why not say: “change happily provided for the Laundromat with any purchase over $1” or even, shock horror just “change happily provided”?

Why did that phone guy just think it was appropriate to swear in front of my entire team in our office just then?

Why do people make so many promises such as “I’ll call you back before 4.00pm today” without so much as writing them down and then appear surprised that I’m upset that they didn’t call back by 4.00pm?

Why do so many businesses not show their opening hours on their front doors?

Why do so many businesses have email addresses like ABCstore@yahoo.com when they own the domain name www.ABCstore.com.au ?

I guess it’s like Jim Rohn says – “what’s easy to do, is also easy not to do”. So often people are looking for the next huge thing that will completely revolutionise their business without realising that the tiny things that they can change daily to make people’s lives easier could help them make the leap without them even realising it.

By Kirsty Dunphey with No comments