I called Towns Shearing (an independent real estate agency in my home town of Launceston) today and was greeted by an extremely professional voice on the phone asking me if I wouldn’t mind holding for just a moment. Having started on the phones in a real estate agency I understood that she was likely fielding multiple calls and so I replied that I wouldn’t mind holding.
As soon as I was placed on hold I realised that I might do better just to call the agent I was after on his mobile and so I hung up the phone and did that, connecting with him straight away.
Surprisingly though, when I got off the phone to that agent I had a voice mail message from Daisy (the professional voce who had put me on hold only minutes earlier). On finding that I’d hung up, Daisy had called me back (their phone system had showed my number) to offer service.
While I had already had my enquiry dealt with and didn’t need to call Daisy back I was blown away by this extra level of service. How often have you left an organization superbly impressed after being asked to “hold the line”?