Thursday, February 20, 2014

The power in a letter

An amazing friend’s little boy started kindergarten today. She was, understandably, emotional, excited and overwhelmed.

In watching her little man head to kindergarten – I myself find that I’ve been schooled.

We’ve all had special teachers in our lives. Someone who made something clear that was previously fuzzy, someone who made us see something in ourselves we didn’t know was there, maybe someone who showed us the type of grown up we’d like to become.

A week or so ago, new kindergarten man Xavier received a hand addressed and written letter in the mail from his teacher. It told him about her holidays, asked about his and said how excited she was to have him in her class and it included a home made story book with photos showing him what to expect at kindergarten. 

Sensational, I was already super impressed.

And then today, proud mamma arrives to drop Xavier at school only receive her own hand penned letter from the teacher along with some hand made slice. It was beautifully written acknowledging everything these parents were feeling and made me tear up. It ended with:

“Thank you for entrusting your child to me for the coming school year. I will do my very best every day to be your child’s guide in learning and exploring this bright new world they’ve just stepped into”.

This teacher has made an instant connection with pretty much every child and parent in that class by doing something both unexpected and very kind yet not particularly costly or unwieldy.  

This teacher is totally making me re-think some of our customer service initiatives in house to try and replicate the instant emotion and rapport she was able to generate. I hope I’m able to do that, but more so, I hope my two girls are lucky enough to have a teacher like this in their lives!

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