Can’t train your gen-y employees? Nonsense I say.
You want proof? I just called up my 19 year old –Gen Y – Nintendo loving brother at home on his day off from work. He accidentally answered the phone: “Thank you for calling (insert workplace name)”.
And don’t think my brother is anything other than a very-gen-y 19 year old. He’s not the first person racing to get in the office door every morning, but his training is so well imbedded that it’s with him even outside of the job.
C’mon – if McDonalds restaurant’s the world over are fundamentally run by 16 year olds your Gen Y’s can be trained, it may just take a little longer before it’s habit.
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