Thursday, June 28, 2012

Delivering feedback

I’ve made my fair share of mistakes when passing on feedback to someone for something they’ve stuffed up in the workplace. Each one of the below steps is pretty much based on an epic fail of my own.

But in chatting with a new leader in our organization this past week about how she addresses feedback with her own team – I found that given all my failures it had actually mapped out a pretty nice roadmap that works for me on giving feedback.

1. Address things when they happen, don't stockpile them

2. Address things with the person in private as opposed to in front of others in the office

3. Bring up the issue and have the person you're addressing it with come up with the solution

4. Agree on the solution giving suggested revisions if needed and then confirm with them that they can do what they've said and that they think it's fair

5. Stress to them that everyone makes mistakes, but that you just don't want to see these mistakes repeated.

6. End with praise for something they are doing well at the moment and that you want them to continue or build upon

By Kirsty Dunphey with No comments


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